Shipping policy

# Oveya Shipping Policy

**Overview:** This Shipping Policy governs the delivery of all products purchased through Oveya. By completing a purchase, you acknowledge and agree to the terms outlined below regarding order fulfillment, transit risks, and the financial responsibilities associated with returns.

## Order Fulfillment and Transit

Oveya typically processes orders within **one to two business days**. Once dispatched, customers receive a shipping confirmation email containing tracking details. Please allow up to **48 hours** for tracking information to populate in the carrier's system. While we strive for timely delivery, all estimated arrival dates provided at checkout are projections and not guaranteed. Oveya is not liable for delays resulting from carrier logistical issues, customs processing, or other unforeseen external factors.

## International Shipments and Duties

For orders shipped outside the primary fulfillment region, customers are solely responsible for all **import duties, taxes, and customs fees** imposed by the destination country. These additional costs are not included in the purchase price or the initial shipping fee. We recommend contacting your local customs office for detailed information on potential charges before placing an order.

## Limitation of Liability for Shipping Issues

Every item undergoes a rigorous quality inspection before leaving our facility. Consequently, Oveya **disclaims all responsibility** for products that are lost in transit or arrive damaged due to carrier negligence. In such instances, customers must file a claim directly with the shipping carrier. While our support team at [oveyacustomersupport@gmail.com](mailto:oveyacustomersupport@gmail.com) can provide necessary documentation to assist your claim, the resolution remains between the customer and the carrier. Furthermore, Oveya is not responsible for packages stolen after delivery or for errors in the delivery address provided during checkout.

## Shipping Costs in the Return Process

In alignment with industry standards for health and wellness products, the following financial terms apply to all returns:

| Category |                                                Policy Term                                                  |
| --- | --- |
| **Return Shipping** | The customer is responsible for all costs to return the item to our facility. |
| **Original Shipping** | All shipping fees paid at the time of purchase are strictly non-refundable. |
| **Deductions** | Any approved refund will have original shipping and a processing fee deducted. |
| **Risk of Loss** | Oveya is not liable for return shipments that are lost or damaged during transit. |

We strongly advise using a **trackable shipping service** and purchasing shipping insurance for any items being sent back. Refunds are only finalized once the returned item has been received and inspected to meet all eligibility criteria.

## Contact and Updates

This policy is subject to periodic updates to reflect changes in carrier services or operational requirements. For any inquiries regarding your shipment, please reach out to our team at [**oveyacustomersupport@gmail.com**](mailto:oveyacustomersupport@gmail.com). Thank you for your cooperation.