Refund policy
# Oveya Returns and Refund Policy
**Overview:** This Returns and Refund Policy outlines the terms and conditions governing the return, exchange, and refund processes for purchases made from Oveya. By making a purchase, you agree to comply with this policy.
## Return and Refund Requests
### Eligibility for Returns/Refunds
Our policy lasts **30 calendar days** from the date you receive your product. If 30 days have passed since your product was delivered, unfortunately, we cannot offer you a refund or exchange.
**Please note:** We do not provide refunds if you have simply changed your mind. Special consideration may be given in exceptional circumstances, but you must provide satisfactory proof of purchase.
**To be eligible for a refund, customers must provide satisfactory proof of a functional defect in the product.** Refunds will not be granted for subjective dissatisfaction or perceived lack of efficacy without clear evidence of a manufacturing flaw. To be eligible for a return, your item must also be in its original packaging.
### Shipping and Processing Fees
All original shipping costs and processing fees are non-refundable. **Customers are responsible for all return shipping costs, which can be substantial and will be deducted from any approved refund amount.**
### Return Process
To initiate a return, please contact us at [oveyacustomersupport@gmail.com](mailto:oveyacustomersupport@gmail.com). Items sent back without prior return request approval will not be accepted.
## Cancellations
Cancellations are only accepted for full-priced items, within **60 minutes** after an order is placed. If you need to cancel your order, please reach out to us immediately at [oveyacustomersupport@gmail.com](mailto:oveyacustomersupport@gmail.com) within this timeframe. We process orders as quickly as possible, so cancellations are time-sensitive.
## Exchanges
We offer a one-time free exchange service for all paid purchases, excluding promotional items. If you utilize this exchange offer, all future refund requests for that order will be forfeited. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [oveyacustomersupport@gmail.com](mailto:oveyacustomersupport@gmail.com).
## Damaged Items and Issues
Inspect your order upon reception. If you receive a defective, damaged, or incorrect item, please contact us immediately with proof of the issue. Refunds will not be granted for products that are broken or damaged by the customer during use.
## Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
## European Union Cooling-Off Period
If merchandise is being shipped into the European Union, customers have the right to cancel or return their order within **14 days**, for any reason, without justification. The item must be in its original condition, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
## Refunds
Upon receiving and inspecting your return, we will notify you regarding the approval status of your refund. **Please note that due to significant return shipping and processing costs, a full refund is rarely feasible for returned items, and is only considered for products with proven functional defects.**
**To provide a more convenient and cost-effective resolution, Oveya offers a 55% partial refund option for eligible items without requiring the item to be returned.** This option is designed to provide a swift resolution while acknowledging the inherent costs associated with returns and the strict requirements for full refunds.
If a full refund (minus return shipping and processing fees) is approved, the refund will be processed automatically to your original payment method within 3-5 business days. Note that it may take additional time for your bank or credit card company to post the refund.
If more than 15 days have passed since approval of your refund and you have not received it, please contact us at [oveyacustomersupport@gmail.com](mailto:oveyacustomersupport@gmail.com).
## Important Notes (Shipping Aspects for Returns)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $10, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund will be arranged after we confirm the receipt of the return item and all conditions stated above are met.
This policy is subject to change. For any questions or clarifications, please contact us at [oveyacustomersupport@gmail.com](mailto:oveyacustomersupport@gmail.com). Thank you for your understanding and cooperation.